Privacy Policy

Last Updated: September 9, 2025

1. Introduction

This Privacy Policy explains how Forgent ("we," "our," or "us") collects, uses, and protects your information when you use our AI-powered job matching platform for the financial services industry.

By using our Platform, you agree to this Privacy Policy and consent to our data practices as described below.

2. Information We Collect

2.1 Information You Provide

Job Seekers:

• Contact information (name, email, phone, address)
• Professional information (resume, work history, skills, licenses)
• Career preferences and assessment responses
• Video interview responses and communications
• Any other information you choose to share

Employers:

• Contact and company information
• Job postings and candidate requirements
• Assessment criteria and interview feedback
• Payment and billing information
• Communications and evaluations

2.2 Information We Collect Automatically

• Platform usage data (pages visited, features used, time spent)
• Device information (IP address, browser type, operating system)
• Analytics data through services like Google Analytics
• Cookies and tracking technologies
• Performance and security logs

2.3 Information from Third Parties

• Data from integrated services (video platforms, payment processors)
• Publicly available professional information
• Information from business partners as permitted by law

3. How We Use Your Information

3.1 Core Services

• Creating and managing user profiles
• AI-powered job matching and recommendations
• Facilitating interviews and assessments
• Processing applications and communications
• Providing customer support

3.2 Platform Improvements

• Training and improving our AI algorithms
• Analyzing usage patterns and platform performance
• Developing new features and services
• Conducting research and analytics

3.3 Business Operations

• Processing payments and billing
• Preventing fraud and ensuring security
• Complying with legal obligations
• Enforcing our Terms of Service

3.4 Communications

• Sending service notifications and updates
• Providing customer support
• Delivering marketing communications (with consent)
• Conducting user surveys and feedback collection

4. Information Sharing

4.1 Between Platform Users

• Job Seekers to Employers: We share relevant profile information with matched employers
• Employers to Job Seekers: We share job and company information with qualified candidates
• Public Information: Some employer profiles may be publicly visible

4.2 Service Providers

We share information with trusted third parties who help us operate our Platform:

• Cloud hosting and infrastructure providers
• Payment processing services
• Communication and email services
• Analytics and performance monitoring tools
• Customer support platforms

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and court orders
• Protect rights, property, or safety of Forgent, users, or others
• Investigate fraud, security issues, or illegal activities
• Enforce our Terms of Service

4.4 Business Transfers

If we're involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 What We Don't Do

• We do not sell your personal information to third parties
• We do not share your information for others' marketing purposes without consent
• We do not provide bulk data access to third parties

5. Your Privacy Rights

5.1 General Rights

• Access: Request information about data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Portability: Receive a copy of your data in a structured format
• Objection: Object to certain uses of your information

5.2 Communication Preferences

• Opt out of marketing communications
• Manage notification settings in your account
• Unsubscribe from email lists

5.3 California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to exceptions)
• Right to opt-out of sale of personal information (we don't sell information)
• Right to non-discriminatory treatment for exercising privacy rights

6. Data Retention

We retain your information for as long as necessary to provide our services:

• Active accounts: While your account is active and for a reasonable period afterward
• Business records: As required for legal, tax, and business purposes
• Communications: Until you opt out or as needed for service delivery
• Legal compliance: As required by applicable laws

You may request account deletion, subject to our legitimate business needs and legal obligations.

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and monitoring
• Employee training on data protection
• Incident response procedures

However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Enable core platform functionality

You can manage cookie settings through your browser, though some features may not work properly if cookies are disabled.

9. International Data Transfers

Our Platform operates in the United States. If you access our services from outside the US, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

We implement appropriate safeguards for international transfers as required by applicable law.

10. Children's Privacy

Our Platform is intended for users 18 and older. We do not knowingly collect information from children under 18. If we discover we have collected such information, we will delete it promptly.

11. Third-Party Services

Our Platform integrates with third-party services (video conferencing, analytics, payment processing). This Privacy Policy does not apply to these external services. We encourage you to review their privacy policies.

12. Data Breach Notification

In the event of a data breach affecting your personal information, we will:

• Notify affected users within 72 hours when feasible
• Provide details about the breach and steps being taken
• Report to regulatory authorities as required by law
• Implement measures to prevent future incidents

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through:

• Platform notifications
• Email to registered users
• Posted notices on our website

Continued use after changes take effect constitutes acceptance of the updated Privacy Policy.

14. Contact Information

For privacy questions or to exercise your rights:

Privacy Team
Email: privacy@forgent.com
Address: 16185 Los Gatos Blvd #205, Los Gatos, CA 95032

General Support: support@forgent.com
Legal Matters: legal@forgent.com

We are committed to protecting your privacy and maintaining transparency about our data practices. If you have questions or concerns, please don't hesitate to contact us.